Is Listening an Art?

Is Listening an Art?

What do you do when your mother starts screaming at you? What do you do when your employees gets upset and start venting? Or, most importantly, what do you do when your customers start complaining?

By being a great listener, you give people a sense of caring, and when you care you allow them to help you to become much more. I know it is not easy to listen to people who are saying bad things about you or your company, but what if you could really go beyond ego, emotions, and judgment and give yourself a chance to see things from their point of view?

We have few customers who call us day and night to tell us what they don’t like about us, but a lot of customers will call us regularly to tell us how great we are. To be honest, I appreciate the ones who take the time out of their busy day and call us to tell us things that we are not doing well the most. I think any business who puts their complaining customers on their payroll can win big-time. When people vent, you have an opportunity to learn something new - but only if you start listening. Remember you have absolutely nothing to lose by listening to people who are not saying the right things about you!

Have you ever had someone complaining, and the only thing you can think about is what to throw at them when they are finished? Things didn’t go very well, did they? How about, if the next time someone starts venting, just let them and really focus on your listening skills!

Here are some tips on becoming a better listener when talking to frustrated friends, family members or customers:

1 - The 5 Second rule. Pause for 5 seconds before you respond to someone who is venting, if they talk again in these 5 seconds, you have to start the 5 seconds rule all over again.

2 - Don’t Disagree. Venting simply could mean, “Please understand how I feel”, so you don’t always have to have an answer! you can simply say, ”I understand” and say nothing more.

3 - Learn the Lesson. Think about the lesson you will be learning when someone vents - this is your chance to get better. Try to find the lesson in everything they say, and ignore their tone of voice if it’s inappropriate.

4 - Be Apologetic. If you find that the reason behind their frustration is you or your company, always apologize and be honest about your mistakes. People understand that anyone can make mistakes as long as you are willing to do something about it.


5 - Take action. Do something about their frustration, don’t just be a good listener. Tell them exactly what kind of action you are going to take to make it better.


Comments are welcomed!

Our New Technology will change small businesses forever!

We are working on a technology that will change the way small businesses do business. This new technology is so exciting that I am not sure where to start, but here it is...

Imagine having the ability to come to work everyday, and to know all the tasks you must accomplish that day without thinking. Imagine never losing an opportunity to convert a lead to a customer or missing out on a chance to process information that you need every time, on time and on budget. This new technology could also help you to manage your employees more efficiently by giving them direction more accurately and without constant supervision.

Everything in business is a process, and process is the way G4 Organizes, measures and executes a job. Process is the way business owners systemize the way they work, accomplishing tasks or managing employees to do certain jobs. For example: taking a lead from a phone call to turning them into a customer is a process that would need to be managed properly in order to make it successful.

Why is it that some businesses are successful while others in the same industry can not even make ends meet? Is it because they do not manage and measure the success of their processes and don’t have the ability to change accordingly? No business software in the world currently allows you to manage these processes on a consistent basis based on your needs.

Our new technology will not only offer you the ability to customize your own processes, but also gives you the ability to share, buy and sell successful business processes through the ChampionsWay network. Small businesses will be able to grow quickly by using the right processes that will help them to make the right decisions every time.

Look for code name G4 scheduled to be released in 2007!

My 106 year old Grandmother passes away.

Today for me is a sad day, not being able to be there for my Grandmother when she got sick and passed away. She lived a happy life and lived to be 106 years old. This lady was an amazing person! I never remember her being negative, no matter how much hardship she had gone through.

It was amazing how many people came to pay their respects when she was buried. People remember her always with her beautiful smile, her white hair, and her beautiful blue eyes and most importantly how unselfish she was in helping others her whole life. My grandmother was an inspiration for me. Every time I wanted to motivate others, I would always use her spirit and strength as an example.

We would call her Naneh Joon, and she left this world having 8 Children, 29 Grandchildren, 72 Great Grandchildren and believe it or not 5 Great Great Grandchildren. I will miss you Grandma, thank you for bringing me to this world and God bless your soul.

4 ways to create passion in everything you do!

I don’t know about you, but I have learned this lesson the hard way. In order to do what you love in life, you can’t just get there right away; you must first go through steps.

You can’t just one day wake up and see yourself in the perfect job if you haven’t gone through some experiences. You can’t find yourself in the best university, if all you did was slack off in your high school years.

For some of us it might take few years while for others it might take a life time to get to do what they really love, but wouldn’t it be a waste of life to live an unhappy life because you are not doing what you really love to do?

Whether it’s a relationship, a job or a course that you’re taking from school, I believe that you must learn to love what ever you do in your daily life. By learning how to bring passion into what ever you do, you become more positive and productive and you get to what you want a lot quicker. How do you do it? How can you bring passion to everything you do?

1. Be Curios! Curiosity creates interest in everything you are doing and interest creates passion
2. Be Positive! Stop focusing on things you don’t like and appreciate what you have
3. Be patient! To get to where you want to be, you will need to learn how to go through its steps. Speeding up the process makes you not enjoy the process and in return not to be good at it.
4. And most importantly Be the best! No matter how un-passionate you are about what you do, you must learn to do your job perfectly everyday, every time. When you are the best at something, you will find passion in it and enjoy its process.

If you have any thoughts that you would like to share with me or my readers, please don’t hesitate to write your comments.